TG_B85926999

LEAD TECHNICAL COMMUNICATION LEADER, TECHNICAL SERVICE
Are you a person that wants to make a difference every day? Do you want to help truck owners and truck drivers to be better at what they do, like making sure that the millions of deliveries carried out every day by a truck, safely ends up at their final destinations? Then continue reading, for this might be the perfect job for you.
THIS IS US, YOUR NEW COLLEAGUES We have saved a place for you in our great team of social, innovative and passionate colleagues with a warm sense of humor
- focusing on the common goal of keeping our customer on the road. We learn new things every day and we share our findings with each other. The team has the responsibility to deliver and coordinate technical support for the Volvo & Renault products towards Market companies and Importers. We are the glue between the commercial and industrial organizations.
As Lead Technical Communication Leader, you get a unique opportunity to rapidly gain a deep understanding of real-life customer usage
- and develop an extensive market knowledge and global network. We know that this will benefit you in whatever future direction you choose to go.
ROLE DESCRIPTION As a Lead Technical Communication Leader, you will be responsible for developing and supporting Technical Service’s internal and external communication. This means:

• We support Renault and Volvo Heavy and Medium Duty trucks as well as Light Commercial Vehicles.
• Coordinate and publish Technical Service Bulletins, Technical Notes and their translations
• Chair and manage our bi-weekly Quality News meeting series with ?150 participants
• Manage Product Quality Engineer/Field Service Engineer induction program
• Coordinate Technical Service involvement in the Quality Technical Conference (QTC)
• Develop and execute Technical Service communication strategy
• Manage our SharePoint structures, both internally and externally towards the market companies
• Be speaking partner and collaborate with Product Quality Leaders, the brands’ warranty, campaign and customer quality organizations, Technical Dealer Support, AMT, occasionally with VBC and UD Trucks
• Supporting the Q&CS managers with diverse tasks as communication, strategy and other.
The work is mainly carried out at the office in Gothenburg but regular trips to our office in Lyon are required since you will be supporting teams at both sites.
WHO ARE YOU?
You are a person with excellent written communication and presentation skills, highly articulated with a pedagogic approach. You bring with you good technical understanding of the truck as well as the aftermarket business competences and a large network. You are familiar with service documentation standards and terminology. You are service minded and have a strong planning and organizational skill with a sense of priority and attention to detail. You enjoy being in a role where you can be flexible and innovative. Fluency in English is fundamental and multilingual knowledge is seen as a merit since you will have the opportunity to meet people from different parts of the world. You are also comfortable with traveling to different countries around the world.
Systems and tools you will use are for example:
• SID, Optidoc

• IMPACT, Consult
• KOLA, EDB
• Picture and video editing software
• Office 365

• EBD
You have a Master or Bachelor of Arts degree or equivalent technical university degree.
ARE WE A PERFECT MATCH? Are you a person that blossoms when you are in the center of the action? Then we can offer you a highly rewarding job in a truly global company, with fantastic opportunities for you to develop and grow. You will not regret joining us!
Curious? Have some questions? Call me! Maja Stålrud, Manager Technical Service Vehicle, +46 76 5537765