TG_B64536999

VCE – Dealer Journey Experience
We are looking for a senior UX Designer with deep knowledge and experience in customer experience analysis, strategic systems thinking, and hands-on service creation and evaluation. The candidate should be skilled in analyzing complex service platform offers from a user experience perspective and leading the process to define the most suitable user experience path, either by redesigning the current offer or creating a new solution. The project requires experience from similar assignments and a person who is comfortable and skilled in communicating both verbally and visually with different stakeholders.
The ideal candidate will be instrumental in delivering a stellar user experience for our customers by creating innovative, user-centered designs and providing precise assets and descriptions for our development team.
Short project description:  The senior UX Designer will work closely with multiple cross-functional stakeholders within Volvo Construction Equipment to analyze the dealer experience of a B2B digital platform and build a new platform concept to improve the current situation. The existing digital landscape is complex and built around a vast number of different systems and apps. The project will require a thorough investigation of the current dealer journey and mapping out the full ecosystem to identify dependencies and major pain points. Once a solid foundation and deep understanding of the needs and required tasks of both the dealer and the Volvo organization are established, a new vision and concrete concept should be developed and evaluated. The UX designer will work closely with a dedicated service designer.
Purpose & objectives:  The purpose of the project is to build a vision and concept on how to optimize the dealer experience and build a foundation for a major B2B platform upgrade or a completely new solution.
Previous experience
- desired:
- Interest in handling complexity and turning data into value-adding services.
- Ability to manage day-to-day work to ensure UX/UI consistency and understand different customer needs.
- Experience working closely with design and development of digital experiences in a corporate environment.
- Ability to bridge stakeholders across functions and translate customer and user needs into new business/user experience opportunities.
- Experience in quickly creating UX prototypes to validate with stakeholders and customers.
Tools and required level of expertise:
- Proficient in Figma design tool and the ability to create high-fidelity mockups and wireframes for desktop and mobile interfaces.
- Strong understanding of UX design principles and demonstrated experience in designing for web and mobile platforms.
- Strong understanding of customer experience analysis, strategic systems thinking, and hands-on service creation, research, and evaluation.
- Ability to design reusable components, icons, and illustrations that can be used across different pages and platforms.
- Familiarity with design systems and the ability to create and maintain a style guide to ensure consistency across designs.
- Strong collaboration skills and the ability to work closely with service designers, developers, etc.
- Familiarity with design accessibility principles and the ability to design interfaces that are inclusive and accessible to all users.
- Good communication skills and the ability to explain and motivate design decisions to stakeholders and clients.
Portfolio:  Required with CV
We are looking for:  A candidate who is collaborative, self-driven, and curious with strong social skills. A communicative and persistent person who thrives in dealing with complex tasks and is comfortable with taking responsibility.
Location: Gothenburg – Lindholmen
Start date: 1st of September, with a six-month duration and high potential for renewal.
To be prolonged 6 months at a time: Yes
Is travel required for the position? Occasionally