TG_B60836999

In Volvo Buses, our vision is to become the most desired and successful provider of sustainable people transport solutions driving value creation through innovation, partnerships and people. Growing services and solution sales is a major contributor to reach Volvo Buses’ vision and ambitions for 2030. We seek to explore new services and solutions business opportunities and models.
Working according to the DIA model (Discover, Incubate, accelerate) we are now aiming to go into the incubation phase pursuing to conceptualize a new business model and solution in the area of onsite service.
Job description We have a need to strengthen a Volvo internal cross functional project team with a senior service designer to lead the work of detailing process and updating a service blueprint based on input from experts, market company and customers to define a minimum viable service concept taking scalability considerations into aspect and to be used as input to a solution architecture that can enable easy access to the service and a premium customer experience when using the service via a digital user interface. Responsibility of the service designer also includes to validate market and customer demand and willingness to pay for the service.
Desired profile:
- More than 12 years of relevant experience in service and business design
- Captures, translates and packages business and customer needs into viable and desirable commercial solutions and service strategies.
- Secures business and customer value while facilitating human-centric ways of working with cross-functional teams across Volvo Group.
- Facilitate pre-defined stakeholder group collaboration and produce design artefacts
- Works independently and lead service design workstream
- Helps to embed good practice within teams by ensuring the right selection and application of methods and approaches.
- Secures application of best practices, ensuring high-quality deliveries with proven business benefit across broader organization.
- Sets direction and assure the quality of design delivery across stakeholders
- Excellent communication skills and interpersonal skills
The position is time limited to a 12 weeks conceptualization phase but it is desired to have the option to prolong the assignment if decision is taken to move into a prototyping phase given a successful conceptualization phase.
A hybrid working model is acceptable with a minimum of 3 working days per week on site in our offices. Travel could be required depending on selected target market(s).