TG_B82456999

In this position we are looking for a person that will have the main activity too lead and drive the Quality Action Groups, which is too secure the launch of projects in different sizes. This includes:

• Lead Quality Action Groups.

• Initiate pre-investigation of field quality issues

• Initiate, coordinate and prioritize quality actions

• Ensure communication on product quality or on customer satisfaction within the organization

Regular PQL (Product Quality Leader) activities could also be applied in this position.
As a PQL you will lead the work within the issue detection and pre-study area. You will use several different sources of information, i.e., quality reports, telematics, warranty, our dealer network to identify which are the issues that are affecting our customers the most and you will help to prioritize them, perform pre-investigations, and secure that appropriate corrective actions are taken together with the Product Owners. Your proactive approach will ensure timely mitigation measures, preventing customer dissatisfaction before it even arises.
Skills & knowledge
• Excellent communication skills, capable of conveying information about tasks, plans, schedules, strategies, and organizational structure to stakeholders. Proficient in communicating with people from various backgrounds and functions, utilizing oral as well as presentation skills.
• Effective decision-making skills, adept at identifying critical issues and problems, and selecting the most suitable option from available alternatives.
Your Experience and Qualifications
• Master’s or bachelor’s degree in engineering, Statistics, or a related field, or equivalent technical university education.
• A proven track record of success in quality management, data analytics, and issue resolution.
• Experience in project management, demonstrating the ability to plan, organize, and execute projects effectively.
• Knowledge of relevant Volvo AB processes, such as Analyse and Solve Customer Product Issues (CPI)

• Proficiency in tools such as JIRA, KOLA, IMPACT, ARGUS, EDB, VDB, VDA, LVD, UCHP, QAST, and PowerBI.

• Expertise in data visualization and storytelling, with the ability to communicate complex technical information clearly and effectively.
This is you
Since we use data from many different sources, you are an organized person with a passion for data analysis and data storytelling. You know how to find facts from data and make decisions based on them. You are a convincing person with good social skills, and you can build and maintain strong relationships. You like to communicate and be the bridge between different departments and levels in the organization.